This Privacy Policy describes how Complico Consulting GmbH (“Company”, “we”, “us”, or “our”) collects, uses, and protects personal data when you visit our website www.complicoconsulting.com, use our services, or contact us (collectively, the “Services”).
For purposes of this Privacy Policy, “you” and “your” refer to any website visitor, customer, business partner, or individual whose personal data we process.
We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable German data protection laws.
1. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or business developments. The current version is always available on our website. The “Last updated” date indicates the latest revision.
2. How We Collect Personal Data
We collect personal data in the following ways:
a) Information You Provide Directly
When you contact us, request services, or enter into a business relationship, you may provide:
Name and company name
Email address and phone number
Postal address
Billing Information
Business or product-related documentation
Communication content (emails, messages, call notes)
Providing this data is voluntary but may be necessary to perform our services.
b) Website Usage Data
When you visit our website, we automatically collect limited technical data:
IP address
Browser type and version
Device and operating system
Referrer URL
Date and time of visit
Pages visited
This data is used to ensure website security, stability, and performance.
c) Cookies
Our website uses cookies to improve functionality and user experience. You may disable cookies in your browser settings. Some website features may not function properly without cookies.
3. Purpose and Legal Basis of Processing
We process personal data for the following purposes:
Purpose
- Providing compliance and consulting services
- Responding to inquiries
- Business communication
- Website security and analytics
- Legal and regulatory obligations
- Marketing emails (if subscribed)
4. How We Use Personal Data
We use personal data to:
- Deliver agreed consulting and compliance services
- Communicate with clients and partners
- Prepare documentation and reports
- Maintain customer records
- Issue invoices and process payments
- Improve our services and website
- Comply with legal and regulatory obligations
- We do not sell personal data to third parties.
5. Data Sharing and Disclosure
We may share personal data only when necessary:
- With IT and hosting providers
- With payment processors and banks
- With professional partners (e.g., testing labs, certification bodies) where required for service delivery
- With public authorities if legally required
- All third parties are contractually bound to confidentiality and GDPR compliance.
6. International Data Transfers
If personal data is transferred outside the EU/EEA, we ensure appropriate safeguards such as:
- EU Standard Contractual Clauses
- Transfers to countries with EU adequacy decisions
8. Data Security
We apply appropriate technical and organizational security measures to protect personal data against:
- Unauthorized access
- Loss or destruction
- Alteration or disclosure
- However, no internet transmission is completely secure.
9. Your Rights under GDPR
You have the right to:
- Access your stored personal data
- Rectify incorrect data
- Request deletion (“right to be forgotten”)
- Restrict processing
- Data portability
- Object to processing based on legitimate interest
- Withdraw consent at any time
- To exercise your rights, contact: 📧 info@complicoconsulting.com
10. Children’s Data
Our services are intended for business users.
- We do not knowingly collect data from persons under 16 years of age.
11. Third-Party Links
Our website may contain links to external websites. We are not responsible for their content or privacy practices.
12. Supervisory Authority
If you believe your data is processed unlawfully, you may lodge a complaint with:
- Hessian Data Protection Authority (HBDI) https://datenschutz.hessen.de
13. Contact – Data Controller
Complico Consulting GmbH
Bahnhofstr. 12
63549 Ronneburg
Germany