User Registration Agreement

1. General Provisions

1. This User Registration Agreement (“Agreement”) is a legally binding agreement between you (“User”, “Customer”, “you”) and Complico Consulting GmbH (“Complico”, “Company”, “we”, “our”, or “us”) regarding the access to, purchase, and use of Complico Consulting GmbH products, compliance services, software systems, and related services.
2. Before registering or using our platform and services, you must carefully read and fully understand all terms of this Agreement. By clicking “Agree”, registering an account, submitting information, or using our services, you acknowledge that you have read, understood, and accepted this Agreement.
3. If you do not agree with any part of this Agreement, you must immediately stop using the platform and services.
   
   
   

2. Account Registration & Use

1. You confirm that you have the legal capacity and authority to register and use the services. If registering on behalf of a company or legal entity, you confirm that you are authorized to act on behalf of that entity.
2. You agree to provide true, accurate, complete, and up-to-date information during registration and while using the services.
3. Complico Consulting GmbH reserves the right to verify submitted information and may reject, suspend, or terminate accounts containing false, incomplete, misleading, or fraudulent information.
4. User accounts are personal and non-transferable. You may not sell, transfer, lend, sublicense, share, or permit third parties to use your account without written approval from Complico Consulting GmbH.
5. You are solely responsible for maintaining the confidentiality and security of your account credentials, including username and password.
6. Any activities conducted through your account shall be deemed authorized by you unless previously reported as unauthorized.
7. Complico Consulting GmbH reserves the right to suspend or terminate accounts that violate applicable laws, regulations, or this Agreement.

3. Services Provided

Complico Consulting GmbH provides compliance-related consulting, registration, authorized representative, and software support services including but not limited to:

• Germany EPR Registration
• France EPR Registration
• Spain EPR Registration
• Italy EPR Registration
• Sweden EPR Registration
• Austria EPR Registration
• WEEE Registration
• Packaging Registration
• Battery Registration
• GPSR Services
• Authorized Representative Services
• Compliance Documentation Support
• Product Safety Compliance Services

The exact scope of services depends on the purchased service package and applicable legal requirements.

4. Packaging, Battery & WEEE Services

4.1 Packaging Law Services

Complico assists customers with:

• LUCID registration
• Packaging licensing support
• Packaging declaration support
• Coordination with dual systems

Customers remain responsible for the accuracy of submitted packaging volume data.

4.2 Battery Law Services

Complico may assist with:

• Battery registration
• Annual battery declarations
• Compliance support

Customers are responsible for providing accurate product and weight information.

4.3 WEEE Services

Complico may assist with:

• WEEE registration
• Authorized representative coordination
• Reporting assistance
• Compliance communication support

Customers remain legally responsible for:

• product conformity
• reporting accuracy
• compliance with applicable regulations

5. GPSR & Authorized Representative Services

1. Complico Consulting GmbH may provide EU, UK, or other Authorized Representative services where legally required.
2. Customers are fully responsible for ensuring that their products comply with:

• GPSR
• CE requirements
• EU safety laws
• labeling regulations
• technical documentation requirements

3. Complico Consulting GmbH does not independently verify:

• test reports
• declarations of conformity
• technical files
• certifications
• laboratory reports

4. Customers must provide valid and truthful compliance documentation upon request.
5. Complico Consulting GmbH reserves the right to suspend or terminate Authorized Representative services if:

• documentation is missing,
• inaccurate,
• misleading,
• fraudulent,
• expired,
• or legally insufficient.

6. Refund Policy

1. Customers may request cancellation before work has started and before submission of any official application materials.
2. Once official applications, submissions, registrations, or compliance processing have started, fees may become non-refundable due to:

• official authority fees,
• administrative processing,
• system costs,
• labor costs,
• representative fees,
• compliance handling costs.

3. Renewal fees are generally non-refundable once processing has started.
4. Refund approvals remain at the sole discretion of Complico Consulting GmbH unless otherwise required by applicable law.

7. User Responsibilities

You agree NOT to:

• use the services for unlawful purposes;
• submit false or misleading information;
• infringe intellectual property rights;
• interfere with platform security;
• attempt unauthorized access;
• reverse engineer software systems;
• distribute malware or harmful code;
• misuse the platform or services.

Violation may result in:

• account suspension,
• service termination,
• legal action,
• reporting to authorities.

8. Data Protection & Privacy

1. Complico Consulting GmbH may collect and process personal and business information necessary to provide services.
2. Information may include:

• company details,
• VAT numbers,
• business licenses,
• product information,
• store links,
• contact details,
• compliance documentation.

3. Information may be shared with:

• regulatory authorities,
• recycling systems,
• compliance partners,
• authorized institutions,
  where necessary for service fulfillment.

4. Data processing shall be handled in accordance with applicable GDPR and privacy laws.

9. Intellectual Property

1. All platform content, software, branding, designs, text, graphics, and systems remain the intellectual property of Complico Consulting GmbH unless otherwise stated.
2. Users may not:

• copy,
• reproduce,
• modify,
• distribute,
• reverse engineer,
• or commercially exploit platform materials without written permission.

10. Limitation of Liability

1. Complico Consulting GmbH provides consulting and administrative support services only.
2. We do not guarantee:

• regulatory approval,
• uninterrupted service,
• business profitability,
• marketplace approval,
• customs clearance outcomes.

3. To the maximum extent permitted by law, Complico Consulting GmbH shall not be liable for:

• indirect damages,
• lost profits,
• data loss,
• business interruption,
• marketplace suspensions,
• customs penalties,
• third-party actions.

4. Total liability shall not exceed the total fees paid by the customer for the relevant service.

11. Service Changes & Termination

Complico Consulting GmbH reserves the right to:

• modify services,
• update pricing,
• suspend features,
• discontinue services,
• update policies,
• terminate accounts violating this Agreement.

12. Governing Law & Jurisdiction

1. This Agreement shall be governed by the laws of Germany.
2. Any disputes arising from this Agreement shall first be resolved through good-faith negotiations.
3. If no resolution is reached, disputes shall be subject to the competent courts in Bavaria (Bayern), Germany.

13. Contact Information

Complico Consulting GmbH

For legal, compliance, or support inquiries, please contact us through the official website contact channels.